12 C.F.R. Subpart A—Consumer Complaints
Title 12 - Banks and Banking
Authority: Sec. 18(f), Federal Trade Commission Act, as amended by Pub. L. 93–637.
For the purposes of this part,1 1 The words this part, as used herein, mean title 12, chapter II, part 227 of the Code of Federal Regulations, cited as 12 CFR part 227 and designated as Regulation AA. (a) Board means the Board of Governors of the Federal Reserve System. (b) Consumer complaint means an allegation by or on behalf of an individual, group of individuals, or other entity that a particular act or practice of a State member bank is unfair or deceptive, or in violation of a regulation issued by the Board pursuant to a Federal statute, or in violation of any other Act or regulation under which the bank must operate. (c) State member bank means a bank that is chartered by a State and is a member of the Federal Reserve System. (d) Unless the context indicates otherwise, bank shall be construed to mean a State member bank, and complaint to mean a consumer complaint. [Reg. AA, 41 FR 44362, Oct. 8, 1976] (a) Submission of complaints. (1) Any consumer having a complaint regarding a State member bank is invited to submit it to the Federal Reserve System. The complaint should be submitted in writing, if possible, and should include the following information: (i) A description of the act or practice that is thought to be unfair or deceptive, or in violation of existing law or regulation, including all relevant facts; (ii) The name and address of the bank that is the subject of the complaint; and (iii) The name and address of the complainant. (2) Consumer complaints should be made to: (i) The Director, Division of Consumer Affairs, Board of Governors of the Federal Reserve System, Washington, DC 20551; or (ii) The Federal Reserve Bank of the District in which the bank is located. The addresses of the Federal Reserve Banks are as follows:
Federal Reserve Bank of Boston, 600 Atlantic Avenue, Boston, MA 02210. Federal Reserve Bank of New York, 33 Liberty Street, New York, NY 10045. Federal Reserve Bank of Philadelphia, 10 Independence Mall, Philadelphia, PA 19106. Federal Reserve Bank of Cleveland, 1455 East Sixth Street, Cleveland, OH 44101. Federal Reserve Bank of Richmond, 100 North Ninth Street, Richmond, VA 23261. Federal Reserve Bank of Atlanta, 1000 Peachtree Street, NE., Atlanta, GA 30309. Federal Reserve Bank of Chicago, 230 South LaSalle Street, Chicago, IL 60604. Federal Reserve Bank of St. Louis, P.O. Box 442, St. Louis, MO 63166–0442. Federal Reserve Bank of Minneapolis, 90 Hennepin Avenue, Minneapolis, MN 55401. Federal Reserve Bank of Kansas City, 925 Grand Boulevard, Kansas City, MO 64198. Federal Reserve Bank of Dallas, 2200 North Pearl Street, Dallas, TX 75201. Federal Reserve Bank of San Francisco, 101 Market Street, San Francisco, CA 94105. (b) Response to complaints. Within 15 business days of receipt of a written complaint by the Board or a Federal Reserve Bank, a substantive response or an acknowledgment setting a reasonable time for a substantive response will be sent to the individual making the complaint. (c) Referrals to other agencies. Complaints received by the Board or a Federal Reserve Bank regarding an act or practice of an institution other than a State member bank will be forwarded to the Federal agency having jurisdiction over that institution. [Reg. AA, 41 FR 44362, Oct. 8, 1976, as amended at 42 FR 2950, Jan. 14, 1977; 71 FR 11297, Mar. 7, 2006]
Title 12: Banks and Banking
PART 227—UNFAIR OR DECEPTIVE ACTS OR PRACTICES (REGULATION AA)
Subpart A—Consumer Complaints
§ 227.1 Definitions.
§ 227.2 Consumer complaint procedure.
