24 C.F.R. § 901.25 Indicator #4, work orders.
Title 24 - Housing and Urban Development
This indicator examines the average number of days it takes for a work order to be completed, and any progress a PHA has made during the preceding three years to reduce the period of time required to complete maintenance work orders. Implicit in this indicator is the adequacy of the PHA's work order system in terms of how a PHA accounts for and controls its work orders, and its timeliness in preparing/issuing work orders. This indicator has a weight of x1. (a) Component #1, emergency work orders completed within 24 hours or less. All emergency work orders should be tracked. This component has a weight of x1. (1) Grade A: At least 99% of emergency work orders were completed or the emergency was abated within 24 hours or less during the PHA's immediate past fiscal year. (2) Grade B: At least 98% of emergency work orders were completed or the emergency was abated within 24 hours or less during the PHA's immediate past fiscal year. (3) Grade C: At least 97% of emergency work orders were completed or the emergency was abated within 24 hours or less during the PHA's immediate past fiscal year. (4) Grade D: At least 96% of emergency work orders were completed or the emergency was abated within 24 hours or less during the PHA's immediate past fiscal year. (5) Grade E: At least 95% of emergency work orders were completed or the emergency was abated within 24 hours or less during the PHA's immediate past fiscal year. (6) Grade F: Less than 95% of emergency work orders were completed or the emergency was abated within 24 hours or less during the PHA's immediate past fiscal year. (b) Component #2, average number of days for non-emergency work orders to be completed. All non-emergency work orders that were active during the assessed fiscal year should be tracked (including preventive maintenance work orders), except non-emergency work orders from the date they are deferred for modernization, issued to prepare a vacant unit for re-rental, or issued for the performance of cyclical maintenance. This component has a weight of x2. (1) Grade A: All non-emergency work orders are completed within an average of 25 calendar days. (2) Grade B: All non-emergency work orders are completed within an average of greater than 25 calendar days and less than or equal to 30 calendar days. (3) Grade C: The PHA is in one of the following categories: (i) All non-emergency work orders are completed within an average of greater than 30 calendar days and less than or equal to 40 calendar days; or (ii) The PHA has reduced the average time it takes to complete non-emergency work orders by at least 15 days during the past three years. (4) Grade D: The PHA is in one of the following categories: (i) All non-emergency work orders are completed within an average of greater than 40 calendar days and less than or equal to 50 calendar days; or (ii) The PHA has reduced the average time it takes to complete non emergency work orders by at least 10 days during the past three years. (5) Grade E: The PHA is in one of the following categories: (i) All non-emergency work orders are completed within an average of greater than 50 calendar days and less than or equal to 60 calendar days; or (ii) The PHA has reduced the average time it takes to complete non-emergency work orders by at least 5 days during the past three years. (6) Grade F: The PHA is in one of the following categories: (i) All non-emergency work orders are completed within an average of greater than 60 calendar days; or (ii) The PHA has not reduced the average time it takes to complete non-emergency work orders by at least 5 days during the past three years.
Title 24: Housing and Urban Development
PART 901—PUBLIC HOUSING MANAGEMENT ASSESSMENT PROGRAM
§ 901.25 Indicator #4, work orders.
