24 C.F.R. § 902.53 Resident service and satisfaction scoring and thresholds.
Title 24 - Housing and Urban Development
(a) Scoring. (1) Under the PHAS Indicator #4, REAC will calculate a score based upon two components that receive points and a third component that is a threshold requirement. (i) One component will be the point score of the survey results. The survey content will focus on resident evaluation of the overall living conditions, to include basic constructs such as: (A) Maintenance and repair (i.e., work order response); (B) Communications (i.e., perceived effectiveness); (C) Safety (i.e., perception of personal security); (D) Services; and (E) Neighborhood appearance. (ii) The second component will be a point score based on the level of implementation and follow-up or corrective actions based on the results of the survey. (iii) The final component, which is not scored for points, but which is a threshold requirement, is verification that the survey process was managed in a manner consistent with guidance provided by HUD. (2) Under PHAS Indicator #4, REAC will calculate a score following the procedures described in the PHAS Notice on the Resident Service and Satisfaction Survey Scoring Process (PHAS RASS Notice 3), which will be published in the (b) Thresholds. A PHA will not receive any points under PHAS Indicator #4 if the survey process is not managed as directed by HUD, the survey results are determined to be altered, or the public housing unit addresses are not updated as referenced in §902.51 of this document. A PHA will receive a passing score on the Resident Service and Satisfaction Indicator if the PHA receives at least 6 points, or 60 percent of the available points under this PHAS Indicator #4.
Title 24: Housing and Urban Development
PART 902—PUBLIC HOUSING ASSESSMENT SYSTEM
Subpart E—PHAS Indicator #4: Resident Service and Satisfaction
§ 902.53 Resident service and satisfaction scoring and thresholds.
