28 C.F.R. § 36.204 Administrative methods.
Title 28 - Judicial Administration
A public accommodation shall not, directly or through contractual or other arrangements, utilize standards or criteria or methods of administration that have the effect of discriminating on the basis of disability, or that perpetuate the discrimination of others who are subject to common administrative control.
Title 28: Judicial Administration
PART 36—NONDISCRIMINATION ON THE BASIS OF DISABILITY BY PUBLIC ACCOMMODATIONS AND IN COMMERCIAL FACILITIES
Subpart B—General Requirements
§ 36.204 Administrative methods.