39 C.F.R. § 3001.82 Scope and nature of complaints.
Title 39 - Postal Service
Interested parties who believe the Postal Service is charging rates which do not conform to the policies set out in the Act, or who believe that they are not receiving postal service in accordance with the policies of such title, may file and serve a written complaint with the Commission in the form and manner required by §§3001.9 to 3001.12. The Commission shall entertain only those complaints which clearly raise an issue concerning whether or not rates or services contravene the policies of the Act; thus, complaints raising a question as to whether the Postal Service has properly applied its existing rates and fees or mail classification schedule to a particular mail user or with regard to an individual, localized, or temporary service issue not on a substantially nationwide basis shall generally not be considered as properly raising a matter of policy to be considered by the Commission. The Commission shall, in the exercise of its discretion, decline to entertain a complaint during the period the complainant is continuing to pursue the general subject matter of the complaint before an Administrative Law Judge or the judicial officer of the Postal Service. [36 FR 396, Jan. 12, 1971, as amended at 37 FR 25027, Nov. 25, 1972]
Title 39: Postal Service
PART 3001—RULES OF PRACTICE AND PROCEDURE
Subpart E—Rules Applicable to Rate and Service Complaints
§ 3001.82 Scope and nature of complaints.
