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41 C.F.R. § 102-117.110   What is satisfactory service?

Title 41 - Public Contracts and Property Management

Title 41: Public Contracts and Property Management
PART 102–117—TRANSPORTATION MANAGEMENT
Subpart C—Business Rules To Consider Before Shipping Freight or Household Goods

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§ 102-117.110   What is satisfactory service?

You should consider the following factors in assessing whether a TSP offers satisfactory service:

(a) Availability and suitability of the TSP's equipment;

(b) Adequacy of shipping and receiving facilities at origin and destination;

(c) Adequacy of pickup and/or delivery service;

(d) Availability of accessorial and special services;

(e) Estimated time in transit;

(f) Record of past performance of the TSP including accuracy of billing;

(g) Capability of warehouse equipment and storage space; and

(h) Experience of company, management, and personnel to perform the requirements.

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