42 C.F.R. § 438.416 Recordkeeping and reporting requirements.
Title 42 - Public Health
The State must require MCOs and PIHPs to maintain records of grievances and appeals and must review the information as part of the State quality strategy.
Title 42: Public Health
PART 438—MANAGED CARE
Subpart F—Grievance System
§ 438.416 Recordkeeping and reporting requirements.