45 C.F.R. PART 1621—CLIENT GRIEVANCE PROCEDURE
Title 45 - Public Welfare
Authority: Sec. 1006(b)(1), 41 U.S.C. 2996e(b)(1); sec. 1006(b)(3), 42 U.S.C. 2996e(b)(3); sec. 1007(a)(1), 42 U.S.C. 2996f(a)(1).
Source: 42 FR 37551, July 22, 1977, unless otherwise noted.
By providing an effective remedy for a person who believes that legal assistance has been denied improperly, or who is dissatisfied with the assistance provided, this part seeks to insure that every recipient will be accountable to those it is expected to serve, and will provide the legal assistance required by the Act. The governing body of a recipient shall establish a grievance committee or committees, composed of lawyer and client members of the governing body in approximately the same proportion in which they are on the governing body. (a) A recipient shall establish procedures for determining the validity of a complaint about the manner or quality of legal assistance that has been rendered. (b) The procedures shall provide at least: (1) Information to a client at the time of the initial visit about how to make a complaint, and (2) Prompt consideration of each complaint by the director of the recipient, or the director's designee, and, if the director of the recipient is unable to resolve the matter, (3) An opportunity for a complainant to submit an oral and written statement to a grievance committee established by the governing body. The complainant may be accompanied by another person. Upon request, the recipient shall transcribe a brief written statement, dictated by the complainant, for inclusion in the recipient's complaint file. (c) A file containing every complaint and a statement of its disposition shall be preserved for examination by the Corporation. The file shall include any written statement submitted by the complainant. A recipient shall establish a simple procedure for review of a decision that a person is financially ineligible, or that assistance is prohibited by the Act or Corporation Regulations, or by priorities established by the recipient pursuant to section 1620. The procedure shall include information about how to make a complaint, adequate notice, an opportunity to confer with the director of the recipient or the director's designee, and, to the extent practicable, with a representative of the governing body.
Title 45: Public Welfare
PART 1621—CLIENT GRIEVANCE PROCEDURE
Section Contents
§ 1621.1 Purpose.
§ 1621.2 Grievance Committee.
§ 1621.3 Complaints about legal assistance.
§ 1621.4 Complaints about denial of assistance.
§ 1621.1 Purpose.
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§ 1621.2 Grievance Committee.
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§ 1621.3 Complaints about legal assistance.
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§ 1621.4 Complaints about denial of assistance.
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