20 C.F.R. § 641.710 How are these performance indicators defined?
Title 20 - Employees' Benefits
(a) For ease of calculation and to make the indicators better measures of performance, the Department has divided some of the indicators into multiple parts. (b) The individual indicators are defined as follows: (1) The number of persons served is defined by comparing the total number of participants served to a grantee's authorized number of positions adjusted for the differences in wages required paid in a State or area. (2) The number of persons served with the greatest economic need, greatest social need or with poor employment history or prospects and individuals who are over age 60 is defined by comparing the total number of participants served to the total number of participants who: (i) Have an income level at or below the poverty line; (OAA sec. 101(27)) (ii) Have physical and mental disabilities; language barriers; and cultural, social, or geographical isolation, including isolation caused by racial or ethnic status, that restricts the ability of the individual to perform normal daily tasks, or threatens the capacity of the individual to live independently; or (OAA sec. 101(28)) (iii) Have poor employment history or prospects; and (iv) Are over the age of 60. (3) Community services provided is defined as the number of hours of community service provided by SCSEP participants. Community service is defined in the OAA at section 516(1) and in §641.140. (4) Placement into unsubsidized public or private employment is defined by comparing the number of participants placed into unsubsidized employment, as defined in §641.140, to the total number authorized positions. (OAA sec. 513(c)(2)(A)). (5) Retention in public or private unsubsidized employment means the number of participants retained in unsubsidized employment, as defined in §641.140, compared to the total number of those who are employed in the first quarter after exit—i.e., the number placed. (OAA sec. 513(c)(2)(B)). (6) Satisfaction of participants means the results accumulated as the results of surveys of the participant customer group of their satisfaction with their experiences and the services provided. (7) Satisfaction of employers means the results accumulated as the results of surveys of the employer customer group of their satisfaction with their experiences and the services provided. (8) Satisfaction of host agencies means the results accumulated as the results of surveys of the host agency customer group of their satisfaction with their experiences and the services provided. (9) Earnings means the total earnings in the second quarter plus total earnings in the third quarter after the exit quarter divided by the number of participants who exit during the quarter, for those who are employed in the first, second, and third quarters after the exit quarter. (c) The Department will publish administrative issuances that elaborate on these definitions and their application. [69 FR 19051, Apr. 9, 2004, as amended at 71 FR 35517, June 21, 2006]
Title 20: Employees' Benefits
PART 641—PROVISIONS GOVERNING THE SENIOR COMMUNITY SERVICE EMPLOYMENT PROGRAM
Subpart G—Performance Accountability
§ 641.710 How are these performance indicators defined?
