41 C.F.R. Subpart E—Standard Levels of Service
Title 41 - Public Contracts and Property Management
(a) The standard levels of service covered by GSA Rent are comparable to those furnished in commercial practice. They are based on the effort required to service the customer agency's space for a 5-day week (Monday to Friday), one-shift regular work schedule. GSA will provide adequate building startup services, before the beginning of the customer's regular one-shift work schedule, and shutdown services after the end of this schedule. (b) Without additional charge, GSA customers may use their assigned space and supporting automatic elevator systems, lights and small office and business machines including personal computers on an incidental basis, unless specified otherwise in the OA. Yes, GSA customers who extend their regular work schedule by a system of flexible hours shall reimburse GSA for its approximate cost of the additional services required. Unless specified otherwise in the OA, standard level services for cleaning, mechanical operation, and maintenance shall be provided in accordance with the GSA standard level of services as defined in §102–85.165, and in the PBS Customer Guide to Real Property. A copy of the guide may be obtained from the General Services Administration, Office of Business Performance (PX), 1800 F Street, NW., Washington, DC 20405. GSA may provide additional services to its customers at the levels and times deemed by the Administrator of General Services to be necessary for efficient operations and proper servicing of space under the assignment responsibility of GSA. Yes, customer agencies may be excused from paying for standard service levels for space assignments when: (a) In GSA-delegated space, the customer agency provides for these services itself and thus pays Rent minus charges for these services; or (b) In rare instances, standard service levels may be waived by the Administrator of General Services in instances where charging for such standard services would not be feasible or practical, e.g., in assignments of limited square footage or functional use. Customer agencies that arrange and pay separately for the costs of standard level services normally covered by GSA Rent will receive a Rent credit or other type of reimbursement by GSA for the amount GSA would have charged for such services. The type of reimbursement is at GSA's discretion. The reimbursement is limited to the amount included for the services in GSA Rent. Approval to perform or contract for such services must be obtained in advance by the customer agency from the appropriate GSA regional office.
Title 41: Public Contracts and Property Management
PART 102–85—PRICING POLICY FOR OCCUPANCY IN GSA SPACE
Subpart E—Standard Levels of Service
§ 102-85.165 What are standard levels of service?
§ 102-85.170 Can flexitime and other alternative work schedules cost the customer agency more?
§ 102-85.175 Are the standard level services for cleaning, mechanical operation, and maintenance identified in an OA?
§ 102-85.180 Can there be other standard services?
§ 102-85.185 Can space be exempted from the standard levels of service
§ 102-85.190 Can GSA Rent be adjusted when standard levels of service are performed by other customer agencies?
