49 C.F.R. Subpart G—Delivery of Shipments
Title 49 - Transportation
(a) Your delivery receipt or shipping document must not contain any language purporting to release or discharge you or your agents from liability. (b) The delivery receipt may include a statement the property was received in apparent good condition except as noted on the shipping documents. (a) On a binding estimate, the maximum amount is the exact estimate of the charges. (b) On a non-binding estimate, the maximum amount is 110 percent of the non-binding estimate of the charges. (a) At your discretion, you may do one of the following three things: (1) You may defer the collection of all charges until you deliver the entire shipment. (2) If you have determined the charges for the entire shipment, you may collect charges for the portion of the shipment tendered for delivery. You must determine the percentage of the charges for the entire shipment represented by the portion of the shipment tendered for delivery. (3) If you cannot reasonably calculate the charges for the entire shipment, you must determine the charges for the portion of the shipment being delivered. You must collect this amount. The total charges you assess for the transportation of the separate portions of the shipment must not be more than the charges due for the entire shipment. (b) In the event of the loss or destruction of any part of a shipment transported on more than one vehicle, you must collect the charges as provided in §375.707. (a) If a shipment is partially lost or destroyed, you may first collect your freight charges for the entire shipment, if you choose. If you do this, you must refund the portion of your published freight charges corresponding to the portion of the lost or destroyed shipment (including any charges for accessorial or terminal services), at the time you dispose of claims for loss, damage, or injury to the articles in the shipment under part 370 of this chapter. (b) To calculate the amount of charges applicable to the shipment as delivered, you must multiply the percentage corresponding to the delivered shipment by the total charges applicable to the shipment tendered by the individual shipper. The following four conditions also apply: (1) If the charges computed exceed the charges otherwise applicable to the shipment as delivered, the lesser of those charges must apply. This will apply only to the transportation of household goods and not to charges for other services the individual shipper ordered. (2) You must collect any specific valuation charge due. (3) You may disregard paragraph (a) of this section if loss or destruction was due to an act or omission of the individual shipper. (4) You must determine, at your own expense, the proportion of the shipment, based on actual or constructive weight, not lost or destroyed in transit. (c) The individual shipper's rights are in addition to, and not in lieu of, any other rights the individual shipper may have with respect to a shipment of household goods you or your agent(s) partially lost or destroyed in transit. This applies whether or not the individual shipper exercises its rights provided in paragraph (a) of this section. (a) You are forbidden from collecting, or requiring an individual shipper to pay, any freight charges (including any charges for accessorial or terminal services) when a household goods shipment is totally lost or destroyed in transit. The following two conditions also apply: (1) You must collect any specific valuation charge due. (2) You may disregard paragraph (a) of this section if loss or destruction was due to an act or omission of the individual shipper. (b) The individual shipper's rights are in addition to, and not in lieu of, any other rights the individual shipper may have with respect to a shipment of household goods you or your agent(s) totally lost or destroyed in transit. This applies whether or not the individual shipper exercises its rights provided in paragraph (a) of this section.
Title 49: Transportation
PART 375—TRANSPORTATION OF HOUSEHOLD GOODS IN INTERSTATE COMMERCE; CONSUMER PROTECTION REGULATIONS
Subpart G—Delivery of Shipments
§ 375.701 May I provide for a release of liability on my delivery receipt?
§ 375.703 What is the maximum collect-on-delivery amount I may demand at the time of delivery?
§ 375.705 If a shipment is transported on more than one vehicle, what charges may I collect at delivery?
§ 375.707 If a shipment is partially lost or destroyed, what charges may I collect at delivery?
§ 375.709 If a shipment is totally lost or destroyed, what charges may I collect at delivery?
